Complaints Procedure & Privacy Policy

Privacy Policy

Balans in Bewegen attaches great importance to the privacy of patients. In practice, the "Personal Data Protection Act" and the "Medical Treatment Agreement Act" are observed. This means, among other things, that the data of clients are stored in a secure computer file. This file is not accessible to third parties. Written information is kept in secured environments.

Practice adheres to what is stated in the 'WBP' (which stands for; Personal Data Protection Act) and the 'WGBO' (which stands for; Medical Treatment Agreement Act). Your visit, request for help, the formation of a file and communication / reporting with third parties are treated in accordance with the rules formulated in this legislation.

According to the WGBO, practice is mandatory to keep a file about you with information about examinations, medication, admissions to hospital, operations and your health in general. You are entitled to view the healthcare file. A copy can be requested at any time from the relevant kinetics therapist.

Complaints procedure

We are, of course, focused on always providing you with the best care. Are you not satisfied with something? We would love to hear from you! If you cannot find a solution with your therapist, you can contact the Paramedici Complaints Desk: